EM

SOFTWARE ENGINEER

Elliot Murrey

Software engineering graduate with a background in technology, technical troubleshooting, and complex problem solving.

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Albuquerque, New Mexico

01 / ABOUT

Technology experience with a problem-solving mindset.

I’m a software engineering graduate with more than a decade of experience working in technology-focused environments. My background includes technical troubleshooting, executive escalations, documentation, customer advocacy, and solving difficult problems across multiple systems.

I enjoy building, debugging, learning how systems work, and turning complicated problems into practical solutions. I also use AI-assisted development tools to support learning, prototyping, debugging, and iteration while keeping ownership of the final work.

02 / EXPERIENCE

Professional experience

2022 — Present

T-Mobile

Senior Specialist, Executive Response

Resolve complex executive-level customer and technical escalations, investigate issues across multiple systems, and document clear resolutions.

Prepare formal responses for regulatory and consumer agencies, including the FCC, BBB, and Attorneys General.

DEVELOPMENT EXPERIENCE

Internal Power BI Development Project

Contributed to an internal Power BI project using an Agile/Scrum workflow. Participated in daily stand-ups, completed assigned tickets, collaborated with the development team, and created project documentation.

2016 — 2022

T-Mobile

Elite Expert

Resolved complex customer, account, and technical escalations, supported peers and training classes, and stepped in for supervisors when needed.

Recognized through T-Mobile INCROWD 2021 for top company-wide performance.

2013 — 2016

Sprint

Account Manager

Managed customer accounts while resolving billing, service, and technical issues in a fast-paced support environment.

Used troubleshooting and de-escalation skills to resolve complex concerns while balancing customer needs and business objectives.

03 / TECHNICAL SKILLS

Tools I work with

JavaScriptPythonJavaC#ReactHTML / CSSGitGitHubVS CodePower BIAgile / ScrumDebuggingTechnical TroubleshootingTechnical DocumentationResponsive Web DesignAI-Assisted Development

04 / EDUCATION

Education

December 2024

Bachelor of Science in Software Engineering

Colorado Technical University

June 2016

Deep Dive Coding Bootcamp

Central New Mexico Community College

05 / CONTACT

Let’s build something.

I’m currently focused on software engineering opportunities and continuing to expand my development portfolio.

elliotmurrey@gmail.comgithub.com/ElliotM1091linkedin.com/in/elliotmurrey